Available for full-time opportunities

IT Support & Business Systems Developer

I build and support the systems businesses rely on.

Based in Dubai, I combine hands-on IT support, software delivery, and real hospitality operations experience to turn everyday workflow problems into reliable tools.

I started in hands-on PC support. Working inside hotel operations exposed the workflow problems worth solving, so I began building practical systems around real operational work.

Confirmed internal move into hotel Purchasing from August 2026.

Explore L&D Hospitality Download CV

Support: Windows · Hardware · Users
Systems: Python · SQL · Workflows
Hospitality: Operations · Workflows · Users
Location: Dubai, UAE

Fares BouafifIT Support & Business Systems DeveloperDubai, UAE

Selected systems and shipped work

Practical products built around real operations.

L&D Hospitality is the flagship platform. UMS and Purchasing Academy connect technical delivery with operational experience, while Thea and Oath show focused frontend work.

Flagship platform | Working product

L&D Hospitality

Hospitality Learning & Development Platform

A live hospitality learning platform for UAE career readiness, English development, operational practice, secure organization pilots, and verifiable professional-development credentials.

Validated tracks: 9
Lessons: 71
Scenarios: 19
Final questions: 190

Evidence

Nine validated tracks connect UAE hospitality foundations, English development, operational decisions, individual evidence, organization training, and explicit non-accreditation boundaries.

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Operational systems

Workflow tools and domain-focused learning products

Actual unbranded UMS operations revenue dashboard with fictional records and an indigo laundry identity

Workflow system

UMS

A complete public-safe edition of an operations system for department billing, guest laundry, handovers, account control, audit trails, and revenue visibility.

EvidenceA real hotel workflow translated into structured records, billing visibility, audit history, reporting, and a public-safe working reconstruction.

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Workflow system

Purchasing Academy

A full-stack training platform for hotel Purchasing, combining structured learning, procurement documents, practical exercises, scenario decisions, progress evidence, and a separately sourced CHECK SCM readiness academy.

EvidenceWorking full-stack product combining procurement research, learning design, temporary cloud persistence, 249 automated tests, and 23 end-to-end journeys.

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Frontend delivery

Selected hospitality interfaces

Frontend delivery

Thea Restaurant Website

A deployed premium restaurant concept with immersive visual storytelling, responsive menus, review signals, reservation UI, and refined motion.

EvidenceResponsive React delivery, researched content structure, optimized media, accessible navigation, and a deployed concept boundary.

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Frontend delivery

Oath Cafe Website

A deployed cafe concept built around cinematic scroll expansion, optimized media, product storytelling, and responsive visit-planning moments.

EvidenceResponsive React delivery with optimized media, cinematic scroll interaction, accessible controls, and a deployed concept boundary.

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Experience, education, and skills

IT foundations, hospitality context, and systems delivery.

One career story: support users, understand operations, and build practical systems around the work teams actually do.

From Aug 2026

Confirmed internal move

Purchasing

Anantara The Palm Dubai Resort

The next operational chapter. Responsibilities and results will be added only after they are performed and verified.

Jul 2021 - Jul 2023

IT foundation

PC Technician

WIKI Tunisie

Direct IT support experience covering desktop and laptop repair, Windows setup, drivers, application configuration, troubleshooting, maintenance, and user guidance.

Feb 2026 - Present

Hospitality operations

Uniform Room Operations

Anantara The Palm Dubai Resort

Real operational context behind UMS: records, distribution tracking, laundry coordination, handovers, billing visibility, and the workflow gaps that practical software can address.

Earlier guest-service experience

Food and Beverage Intern

InterContinental Residences Dubai Business BayOct 2025 - Feb 2026

Luxury-hotel F&B service exposure across dining operations, order taking, table setup, service-team coordination, hygiene, and guest satisfaction.

Education

Business study with a technical foundation.

ATHE Level 4 and Level 5 Business and Management programme workATHE Level 4 and Level 5 Business and Management programme work completed in Dubai; final award documentation remains subject to the current academic processing status.

Computer Science coursework - degree not completedBachelor-level coursework provided a foundation in programming, SQL and database management, algorithms, Python, Pascal, structured troubleshooting, and analytical problem solving. The degree was not completed.

Technical skills

Support, software, and operational systems.

Windows troubleshooting
Hardware repair
Driver setup
User support
React and TypeScript
Python and SQL

Operational context

Records, users, and hospitality workflows.

Records accuracy
Data entry
Reporting
Follow-up
Laundry coordination
Uniform-room workflows

Arabic · English · French

Let's work together

Looking for someone who understands users and systems?

Available in Dubai for IT support, application support, business systems, hospitality technology, and technical operations roles.

Email Fares Connect on LinkedIn View GitHub Download CV

Personal visual archive

Fragments

A secondary archive of composition, light, and atmosphere outside the systems work.

Open the archive